ALERT * * * Important Update for iLab Users * * *
Migration Status: The support system migration has been paused. As of now, we do not have an exact date for when the migration will continue and timing is still to be determined. We will provide updates here as soon as possible.
The ‘Help’ link in iLab now redirects to ilab-support@agilent.com as part of our support system transition. For full details, please refer to our Help Site article Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
This core provides support for:
Animal Care
Equipment
|
Description |
Unit |
Daily Rate |
FY25 Rate |
|
Mice, IVC |
Cage |
$1.15 |
$1.10 |
|
Mice, Static |
Cage |
$1.31 |
$1.27 |
|
Rats, IVC |
Cage |
$1.79 |
$1.40 |
|
Rats, Static |
Cage |
$1.91 |
$1.63 |
|
Additional cage change – Mice (frequency greater than standard 14 days) |
Cage change |
$0.74 |
$0.80 |
|
Additional cage change – Rats/Hamsters (frequency greater than standard 14 days) |
Cage change |
$0.98 |
$1.04 |
|
Zebrafish |
Small Tank |
$0.47 |
$0.45 |
|
Zebrafish |
Large Tank |
$0.95 |
$0.90 |
|
Student Labor (beyond labor already included in above rates) |
Hour |
$15.60 |
$17.68 |
|
Coordinator Labor (beyond labor already included in above rates) |
Hour |
$42.21 |
$38.61 |
|
Veterinarian Labor (beyond labor already included in above rates) |
Hour |
$93.95 |
$89.47 |
|
Consumables (beyond what’s already included in above rates) |
Item |
At Cost |
At Cost |
|
IVIS |
Hour |
$37.55 |
--- |
|
Bioquel Vaporized Hydrogen Peroxide |
Per Instance |
$144.10 |
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**Please note that at this time, due to space constraints, we are only accepting specific pathogen free animals into our facility.**
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Katie Johnson, DVM |
Veterinarian
|
animalcare@boisestate.edu
|